Ob-serve Computing is able to offer the
following support service for your Rentbook system. Our support helpline
offers the friendly expert advice that existing Ob-serve customers have
come to expect!
All prices exclude VAT
Gold Cover Software Support
Technical assistance with unlimited support
incidents relating to software installation, set-up and operation.
This also includes assistance for issues relating to VAT regulation
adherence and accounting procedure and practice.
Free product enhancement upgrades (produced
at Ob-serve's discretion).
Software updates required due to changes
Help at hand to recover any damaged data
that may result from attack by computer viruses or other hard/floppy
The number of support incidents is unlimited
within the year.
Discounted prices on new Ob-serve products
For this service the following
The support contract telephone
number is +44 (0)1905 842000. The service
will be provided between 9am and 5pm Monday to Friday UK Time (excluding
English public holidays). A stand-by 'emergency call back' service
also operate in the period between Christmas and New Year.
A message service will operate
for customers unable to reach a support representative on their first
call. Ob-serve will then return calls to these individuals (avoiding
long periods of call holding and queuing often associated with other
Following the initial telephone
call, support may be dealt with by telephone, mail, fax, e-mail as determined
appropriate by Ob-serve support personnel.
Whilst an attempt will always
be made to advise with issues relating to the malfunction of computer
hardware, operating systems and printers etc, Ob-serve is not deemed
responsible for solving issues concerning these items.